Global Account Manager

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The Global Account Manager (GAM) serves as the key point of contact for the

client and provides strategic direction and leadership for the assigned

account. The GAM manages the global security services and related operations,

including client service, problem resolution, service enhancement, and account



* The functions listed describe the business purpose of this job or

position. Specific duties or tasks may vary and be documented separately.

An associate might or might not be required to perform all functions

listed. Additional duties may be assigned, and functions may be modified,

according to business necessity.

* All assigned duties or tasks are deemed to be part of the essential

functions, unless such duties or tasks are unrelated to the functions

listed, in which case they are deemed to be other (non-essential)


* Associates are held accountable for successful job performance. Job

performance standards may be documented separately, and may include

functions, objectives, duties or tasks not specifically listed herein.

* In performing functions, duties or tasks, associates are required to know

and follow safe work practices, and to be aware of company policies and

procedures related to job safety, including safety rules and regulations.

Associates are required to notify superiors upon becoming aware of unsafe

working conditions.

* All functions, duties or tasks are to be carried out in an honest,

ethical and professional manner, and to be performed in conformance with

applicable company policies and procedures. In the event of uncertainty

or lack of knowledge of company policies and procedures, associates are

required to request clarification or explanations from superiors or

authorized company representatives.


Directs or completes tasks associated with these areas of responsibilities:

Serves as a key point of contact to ensure the delivery of high quality

customer service for assigned account; evaluates service quality and initiates

any necessary communication and/or corrective action in a timely manner.

Coordinates activity with and acts as liaison for Vice President of Global and

National Accounts of respective vertical market to provide highest level of

service for client; implements programs and initiatives as directed by Vice

President of Global and National Accounts; reports to Vice President of Global

and National Accounts of respective vertical market.

Coordinates and performs Security Risk Reviews of client facilities using

industry best practices and client specific assessment tools.

Initiates, coordinates and assumes responsibility for benchmarking and the

identification of cost saving practices throughout the assigned account.

Identifies and utilizes networking opportunities with Securitas clients and

other global/national account managers; Implements security industry best

practices ; Works with branch/site management to standardize processes,

practices and service delivery for the account.

Implements key performance measures, tracking tools, scorecards and reporting

methods in cooperation with branch, site and client managers to enhance

security team effectiveness and performance.

Meets regularly with client and Securitas management representatives for

account reviews; addresses any actual or potential problems; assists in

preparation of RFP responses; negotiation of client contracts; provides support

during client start-ups and transitions; supports security planning,

assessments and surveys; coordinates review and update of global and local post

orders; ensures contract compliance throughout the entire portfolio.

Provides global management oversight for the recruitment, selection,

orientation, training, development and retention of high caliber staff; ensures

that each staff member is treated with dignity and respect; plans, assigns, and

directs work; provides performance feedback, coaches associates, and carries

out disciplinary actions, as necessary; supports staff as appropriate in

carrying out their respective responsibilities.

Provides direct management of Regional Account Managers in other regions for

the delivery of high quality service consistently in all client locations.

Participates in client strategic budget preparation for guard services and

security system deployments.

Maintains a positive, professional environment in full compliance with

applicable laws, regulations, policies and procedures; ensures that staff

members understand and comply with applicable laws, regulations, policies and


Within scope of contract and assigned duties, reviews appropriate expenditures

including equipment, supplies, and vehicles; ensure invoices are correct,

delivered and paid in a timely manner.

Ensures appropriate staffing levels, in collaboration with area management as

necessary; ensures scheduling is handled effectively to meet client

requirements while controlling labor costs.

Provides input to company initiatives; promptly assists in the resolution of

legal, financial, human resources, and administrative issues.

Builds and facilitates teamwork and partnerships and the implementation of

progressive change.

Performs additional functions, duties and specific tasks of a similar nature

and scope as necessary in order to achieve assigned business objectives.

Assists client in evaluation of global security needs and determines

feasibility of delivery of requested or desired service; demonstrates

understanding of and ability to operate in global business environment.

Develops global service network for client locations and establishes strong

relationships with Securitas and with alliance partners; Coordinates, monitors

and evaluates global service delivery; develops global best practices; applies

National Accounts model to global service delivery.

Coordinates, monitors and evaluates global service delivery; develops global

best practices; applies National Accounts model to global service delivery.

Assists Vice President in global RFI and global RFP responses for assigned

client as required, including the development of pricing models and strategies;

coordinates pricing information from all regions.
  • 1
  • Negotiable
  • None
  • None
  • Re-208126
  • Permanent
  • 0

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