Senior Service Advisor

Motoring & Automotive jobs >> Automotive/Aerospace




The Recruitment Solution (TRS) have a new and exciting opportunity for a Senior Service Advisor to join one of our clients state of the art dealerships based in the Norfolk Area.

As a Senior Service Advisor, you will be integral to ensuring that exceptional customer experiences are delivered within the Aftersales Department. You will be a pivotal figure in ensuring that customer-facing and workshop procedures are aligned and working efficiently with one another.

Your key responsibilities will include supporting and guiding employees within the following areas (as well as operationally executing these yourself):
.Accurately qualifying and documenting the customer's needs and requirements
.Confirming information such as the customer's contact details and payment method
.Calculating workshop capacity using a bespoke system
.Managing the allocation and administration of courtesy service vehicles
.Ensuring that customers fully understand the work that has been carried out.

Senior Service Advisor Requirements
.You will understand what 'good' looks like and be able to develop this knowledge and desire within the team.
.You will have an understanding of key performance indicators that impact upon your area of responsibility.
.Must have the drive and determination to consistently achieve these.
.Previous relevant experience is needed for this role
.A full UK driving licence is also required, due to the need to manoeuvre customers' and company vehicles in the course of your role.

To find out more or to apply for this Senior Service Advisor vacancy you can email your CV to or call the office on (phone number removed). Alternatively, why npt call or Whatsapp Daniel Walton directly today on (phone number removed).

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  • 1
  • Negotiable
  • None
  • None
  • CV-190729
  • Permanent
  • 0

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