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To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard. Follow key objectives covering Service Excellence, Engagement and Communication, Client Relationships, Commercial Awareness, People and Productivity, Business Development and Wellbeing.

* Calls are answered promptly on the ARC system, and queries are dealt with efficiently.

* To answer calls in a professional and friendly manner.

* To know the switchboard and the information you have available.

* Answer the call promptly and politely as per instruction using the correct salutation

* Answer calls promptly and forward to the right department/ personnel.

* Vet calls to ensure no unnecessary calls get through to departments and personnel.

* To attend training courses organised by Mitie.

* Carry out Adhoc requests made by Client Management.

* Respond to exec requests as priority, ensuring everything is done to fullfill their requests.

* Must obtain authorisation on holiday request before booking with a third party.

* To report any faults in the Switchboard area.

* To help irate customers and be able to resolve their complaints efficiently.

Personal Specification

* Excellent telephone manner is essential.

* Switchboard expirence – Essential

* Excellent Customer Service skills

* Competent PC skills, MS Word, MS Excel & MS Powerpoint

* Professional and polite at all times

* To be flexible with regards to daily work

* Must be a self starter.

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us
  • 1
  • Negotiable
  • None
  • None
  • CV-136292
  • Permanent
  • 0

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