Income Officer

Customer Service jobs >> Advisor/Assistant/Manager




This post is for a 6 month fixed term contract.

About Us

Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve People Powered Living.

This role

You will be responsible for providing a professional, telephone-based income collection service for our tenants who are in arrears. This will be achieved through effective account management (excluding attendance at court, evictions and home visits). Providing a first class customer focused service is hugely important in this role.

You are required to liaise with Housing Benefit departments and with the DWP to ensure payments due are received and to assist customers with their claims.

You will need to negotiate with customers to ensure debts are collected and payment plans are in place.

What you'll need to succeed

- An understanding of the legal framework relating to arrears and debt recovery.

-Knowledge of Housing Benefit, Universal Credit and other Welfare Benefits.

-The ability to negotiate payments and collect debts.

- Exceptional telephone communication skills as well as good written skills.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

life assurance with a matched contribution pension scheme

enhanced maternity, paternity and adoption leave

salary sacrifice schemes and season ticket loans

eye care scheme

plus lots of voluntary benefits including cash back and discounts from high street names

Interview Date:

Week commencing 16th September 2019

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed).

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations
  • 1
  • Negotiable
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  • CV-119818
  • Contract
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