Service Desk Analyst

IT jobs >> IT

Negotiable

Contract

Description

We have an exciting opportunity for a Service Desk Analyst to join our clients offices based in Southsea on a temporary contract basis for 1 month with the possibility of an extension.
As the Service Desk Analyst, your main duties will include:
* Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
* Resolve calls at first point of contact.
* Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
* Administer parts of the technical environment, including user account administration.
* Install and support a variety of software packages and hardware devices.
* Be required to cross-skill with 2nd line support colleagues.
* Create technical documentation and user guides.
To be successful for this Service Desk Analyst post you will need to have:
* IT Service Desk Experience
* Using a Service Desk logging system.
* Active Directory / Windows administration.
* Microsoft Office - intermediate/advanced (2010/2013/2016)
* Windows 7 & 8.1 and 10
* Exchange Admin.
* Supporting users of software applications.
* Have experience of providing an excellent customer experience.
* Tenacity in pursuing resolution of difficult issues.
* Have experience of dealing with difficult people and challenging situations.
* Have experience of managing relationships with customers, colleagues and suppliers.
* Have experience of finding and delivering solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
* Creating documentation in a clear and concise way and following best practice.
* Consistent, supportive, proactive and flexible in the way you deliver.
* Positive and energetic, and take pride in your and our success.
* Responsible and accountable for delivery of your personal tasks and outcomes.
* A major contributor, who is committed to team success.
Start Date-
02/09/2019
Working Hours-
37 hours per week
Monday - Friday
Pay Rate-
£11.24 p/h
121 Jobs is acting as an Employment Business in relation to this vacancy
  • 1
  • Negotiable
  • None
  • None
  • CV-118024
  • Contract
  • 0

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.