Service Desk Analyst

IT jobs >> IT




We have an exciting opportunity for a Service Desk Analyst to join our clients offices based in Southsea on a temporary contract basis for 1 month with the possibility of an extension.
As the Service Desk Analyst, your main duties will include:
* Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
* Resolve calls at first point of contact.
* Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
* Administer parts of the technical environment, including user account administration.
* Install and support a variety of software packages and hardware devices.
* Be required to cross-skill with 2nd line support colleagues.
* Create technical documentation and user guides.
To be successful for this Service Desk Analyst post you will need to have:
* IT Service Desk Experience
* Using a Service Desk logging system.
* Active Directory / Windows administration.
* Microsoft Office - intermediate/advanced (2010/2013/2016)
* Windows 7 & 8.1 and 10
* Exchange Admin.
* Supporting users of software applications.
* Have experience of providing an excellent customer experience.
* Tenacity in pursuing resolution of difficult issues.
* Have experience of dealing with difficult people and challenging situations.
* Have experience of managing relationships with customers, colleagues and suppliers.
* Have experience of finding and delivering solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
* Creating documentation in a clear and concise way and following best practice.
* Consistent, supportive, proactive and flexible in the way you deliver.
* Positive and energetic, and take pride in your and our success.
* Responsible and accountable for delivery of your personal tasks and outcomes.
* A major contributor, who is committed to team success.
Start Date-
Working Hours-
37 hours per week
Monday - Friday
Pay Rate-
£11.24 p/h
121 Jobs is acting as an Employment Business in relation to this vacancy
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