Customer Service Coordinator

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Temporary

Description

An excellent opportunity has arisen working for a well-established, successful and growing commercial organisation based at their offices just outside Basildon. Please note, this is initially a temporary position with the view of going permanent if the individual is successful.

The main purpose of the role is to be the point of contact for all customer enquiries. At all times providing exceptional customer service to new, existing and prospective clients. Dealing with various types of enquiries and seeing these through from start to finish. Being responsible for offering a variety of solutions.

Daily duties and responsibilities will include;

• Deal with telephone and email communications consisting of client's placing orders and sales enquiries
• Receiving and confirming orders with clients, ensuring purchase orders are obtained where necessary
• Liaise with relevant individuals regarding new enquiries/orders to be fulfilled
• Dealing with all new sales enquiries in a timely and efficient manner
• Provision of client quotations and ensure that these are followed up
• Support for the Key Account Managers
• Completion of internal company documentation
• Assist in the speedy resolution of client invoice queries
• Take part in regular reviews of client accounts and assisting in identifying growth areas
• To establish and maintain strong client relationships to make us the first choice for their waste management requirements.

Skills and experience required for the role include;

• Proven experience working in a customer focused administrative role
• A very personable 'can do' attitude
• Confident and Professional, Reliable and Trustworthy
• Good interpersonal skills with proven ability to quickly build relationships with clients
• Excellent verbal and written communication skills.
• Commercially aware and takes pride in the quality and standard of their work, must display excellent attention to detail
• IT literate with good knowledge of IT systems and the Microsoft Office suite
  • 1
  • Negotiable
  • None
  • None
  • CV-116673
  • Temporary
  • 0

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