Senior Customer Success Manager

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Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to drive successful adoption and expansion of Devices within her/his assigned accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce competitive risk, drive usage of Modern Workplace workloads, and identify opportunities in her/his accounts. This role will create customer value through successful deployment of products and create the conditions for portfolio expansion and upsell growth.


Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Be accountable to drive seamless end-user rollout of Surface devices through the creation and execution of a thorough and action-oriented rollout plan.
Be a single point of escalation for all large customers in their post purchase experience.
Leverage deep technical expertise to help the customer apply their existing IT infrastructure to the Surface devices.
Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence adoption, create strong support for portfolio expansion and to secure their willingness to advocate on Surface and Microsoft's behalf.
Build/maintain rapid channel of communication to customer in preparation of urgent escalations.WHAT EXPERIENCE DO YOU NEED?

Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete
Experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology and device management
Technical experience with Enterprise design, configuration and deployment of Microsoft Surface
Demonstrated knowledge of identity, authentication, security, privacy, and compliance, and how they factor into cloud and hybrid solutions including Intune (or other MDM solutions) experience.
5+ years of experience in IT consulting, management or support with top consulting firms or business applications vendors. Experience in both consulting and post-sales is ideal.
Proven ability to map the customer's business process to product capability.
Experience in one of the following industries highly preferred - Financial Services, Public Sector, Retail, Manufacturing & Distribution.Top 3 Skills

Proven sales and business development experience as a consultative seller - highlight sales figures and examples of successful cross-selling/upselling
Previous experience of strategy development and deployment - highlight successful examples
Previous executive level stakeholder managementAllegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at .

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to .

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield
  • 1
  • Negotiable
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  • CV-116337
  • Contract
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