Customer Service Executive

Administration & Clerical jobs >> Admin Assitant

Negotiable

Permanent

Description

Customer Service Agent

£17,000-£18,000

Permanent

Milton Keynes

Are you passionate about customer service?

Do you have an excellent telephone manner and the desire to solve problems?

Yes? You could be just the person we’re looking for!

You will be providing a first-class customer service experience at all times as well as answering incoming calls in a courteous telephone manner.

Key responsibilities will include but are not limited to:

* Develop knowledge to a level that requires no scripted answers and apply a comprehensive understanding of the Customer Services operation

* Showing a polite, courteous and helpful manor, using a clear and courteous telephone manner with a tactful approach to sensitive information

* Take ownership of work ensuring contact with customer is maintained

* To utilise the experience within the Customer Service team to resolve issues

* Follow the processes and procedures on a day-to-day basis

* Use a logical approach and initiative to fact finding and problem resolution

* Build relationship with your peers across the business and encourage openness, sharing of best practices and encouragement

Experience, Skills and Personal Attributes:

* A minimum of 3 GCSE’s at A-C grade or equivalent

* Excellent communication skills

* To be able to work in a team and have the ability to be organised individually

* Minimum of 1 years’ experience in Customer Service with problem solving, telephone support and complaints handling

* Intermediate IT skills with previous experience of Microsoft applications

* Ability to complete technical training to engineer level and have the ability to communicate it back to a customer at an appropriate level of understanding

* Ability to investigate and resolve non- technical i.e. financial issues

If you feel you have what it takes, please apply today because we’d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

If this isn’t your perfect role, register with us and let us find it for you
  • 1
  • Negotiable
  • None
  • None
  • CV-116303
  • Permanent
  • 0

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