Customer Service Advisor

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

This is a fantastic opportunity to join an organisation that offer a professional and friendly working environment along with fantastic working hours a 35 hour working week (no weekends) - you will always know your shift in order to plan in advance for a greater work/life balance.

If you have experience of working within a Financial Services role or a similar environment and are looking to join a business that will help you progress and develop your career, this is the role for you.

My client is a growing law firm based in the centre of Leeds and they are seeking Customer Service focused individuals to join their debt recovery department.

The role involves no cold calling, it is very much Customer focused and more of a professional environment in comparison to similar companies.

This is a busy role where you will be responsible for speaking with a range of customers, therefore excellent communication skills along with the ability to show empathy are essential.

Duties will include:

Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved

Negotiating payment arrangements with customers or their authorised representatives

Ensuring that the business remains compliant with Client and regulatory requirements

Using an automated dialling system to ensure maximum contact

Client contact is required in order to resolve complex queries

Any other ad-hoc tasks as directed by your line manager

Ensure all legislative and client compliance requirements are met.

Ensure complaints, statutory requests and adhoc queries are handled to a high standard.

Applicants must have:

Experience in a fast paced phone based role is essential

Experience of working with an outbound dialler

Good negotiation/objection handling skills

Managing own workload, prioritising and working as part of a team

Sound PC literacy and a professional telephone manner

Competent use of MS Word and Excel

Shifts and How to Apply:

The role is Full-Time; Part-Time applicants will not be considered.

Shifts are 35 hours per week (you given an allocated shift pattern which is either 9-5/ 8-4/ 10-6)

Not 37.5 hours per week as is the case with a lot of similar companies.

The office on a Monday is open until 20.00pm and 12-8 on a Monday would be the latest you would possibly work

There are no Weekends or Bank Holidays.

Salary initially will be £17,500 with the potential to increase to £19,500 after a six month probation period.

Send your CV for consideration today. Interviews for the role are taking place until Friday 7th June
  • 1
  • Negotiable
  • None
  • None
  • CV-115892
  • Permanent
  • 0

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