Spanish Speaking - Customer Services Advisor

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Customer Services Advisor – Spanish Speaking £18,000 - £20,000 Monday – Friday 8:30 – 17:00

Office Angels Northampton are working with an International Brand Leader within the Baby Industry. This Multi Award Winning company has seen rapid growth over the last 3 years and are now looking for an enthusiastic, proactive individual, who is able to speak Spanish fluently, to join the team. The purpose of this role is to work closely with the Operations Team to ensure all orders are processed right through to the invoicing stage along with day to day tasks being completed efficiently and correctly.

Roles and Responsibilities:

* Processing B2B and B2C orders from a range of UK and International customers through to invoicing stage

* Point of contact between Sales, E-Commerce, Marketing, Warehouse and Finance teams solving queries to ensure customer satisfaction

* Update price lists and commercial invoice templates to ensure they have the available products

* Prepare all documentation such as commercial invoices, packing lists and anything else required per customer order to ensure packing and successful shipment

* Be able to provide knowledge and advice about products to customers

* Manage customer service enquires including returns through to resolution

* Ensure weekend customer service is covered once a month (2 hours Saturday 2 hours Sunday, this can be done from a laptop at home)

The Successful Candidate:

* Spanish language is essential OR Portuguese

* Proactive and able to prioritise workload

* Successful within a fast paced environment

* Previous Sales Order Processing experience is desirable

* Exceptional organisation and communication skills

* Team player and able to help within other department if needed

* Ability to multi task

* Proficient in MS Office systems

Benefits:

20 days holiday + 1 day per year worked, Pension scheme, book club, end of month lunch

To apply:

Please call Charlene Mangan or Amy Shaw for more information on (phone number removed). If you have not been contacted within 48 hours of your application please assume you have been unsuccessful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
  • 1
  • Negotiable
  • None
  • None
  • CV-114777
  • Permanent
  • 0

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