Claims Advisor - Manchester (Training Provided)

Customer Service jobs >> Advisor/Assistant/Manager




Claims Advisor - Based in Manchester City Centre - Variable Hours 8am -8pm (Monday to Friday) - Basic salary of £20,000 - £24,000 + Commission OTE £32k-£36k

My client is a solicitor practice based in Manchester city centre specialising in dispute resolution and litigation on behalf of both general retail customers along with a large number of insolvency firms and professionals. As a Claims Advisor, you will be the first point of contact for new and existing customers, dealing with both inbound and outbound calls in order to investigate potential claims and chase the necessary paperwork required to submit high quality, detailed claims.

The Role:

* This is a telephone based sales role, investigating potential claims

* Chasing necessary paperwork required to submit claims

* Establish and maintain regular contact with customers

* Mixture of inbound and outbound calls

* Managing own pipeline

* Providing follow up calls to all customers to chase paperwork.

* Maintain accurate and up to date records and logs of all calls made.

* Working to KPIs and monthly targets

* Part of a great team, you’ll be fully trained on the industry and have the opportunity to grow and develop within the business

* Based within their Manchester City Centre office

The Person:

* The ideal candidate must have a minimum of 12 months call-centre/office experience and will ideally have working knowledge of either the Claims Management or litigation industry.

* Previous experience within telesales, retention or account management.

* Comfortable working within a fast paced, customer focused and driven environment.

* Strong organisational skills

* Excellent communication skills - both written and spoken

* Proficient IT skills ideally within Microsoft programs, knowledge of SAP would be an advantage.

* Strong relationship building and communications are required

* Experience of working in a target driven environment and willing to learn

The Package:

* A basic salary of £20,000 - £24,000 is offered

* + Commission OTE £32k-£36k

* Regular incentives

* Variable working hours (8am - 8pm)

* 20 days holiday + stats

* Pension

* Real career development opportunities

If this sounds like the job for you or you would like to hear more about this role, please click APPLY now or contact Shane at Cordant People Manchester on (phone number removed)

Cordant People are acting as an equal opportunities employer in relation to this vacancy.


Cordant Group is an equal opportunities employer
  • 1
  • Negotiable
  • None
  • None
  • CV-106409
  • Permanent
  • 0

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