Customer Care Specialist (Dutch)

Customer Service jobs >> Call Centre - Inbound




Being one of Europe s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further. Do you speak Dutch and are you looking for a job in Barcelona Check this out! The Job In this position, you will be responsible for ensuring excellent customer service to the Dutch market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve Manage effectively all incoming queries in a customer service environment Respond to incoming calls and emails from enterprise clients Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues Maintain client relationships through product support over the phone Provide high quality service Record all required data elements in CRM to provide a good follow up and qualitative support The Profile Language skills native level of Dutch fluency in English Min. 6 months of previous experience in Customer Service or Technical Support in a Call Centre is preferred Good technical skills and knowledge preferable Interest in and willingness to learn and apply new technologies Very good communication skills both written and oral Ability to operate in high pressure situations Team player, enthusiast and self starter Analytic and problem solving skills Customer and quality oriented Valid Spanish work permit or EU citizenship required The Offer A salary in line with Barcelona s standard 16.200 euros gross year bonus between 1.200 3.600 euros gross year full paid training period Long term position, full time job (39hrs week), standard office hours, Monday to Friday Opportunity to join a booming and exciting company An international company with a multicultural environment ( 20 nationalities) A fun, rewarding and open minded team Trainings, self development program and career opportunities (Continuous training with 360 training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company) Relocation package provided for candidates from abroad (reimbursement for up to 500 euros for flight tickets and accommodation for the first days upon arrival) Start date ASAPCustomer Care Specialist (Dutch)
  • 1
  • Negotiable
  • None
  • None
  • Jo-636488
  • Permanent
  • 1

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