Inbound Customer Service Agent

Customer Service jobs >> Advisor/Assistant/Manager




Inbound Customer Service Agent


Monday - Friday 9.00am - 5.30pm, some late shifts 10.30am - 7pm and every other Saturday

Salary: up to £19,500 DOE

Due to expansion, our client is looking to recruit a Servicing Agent to join their friendly team. After the probation period of 3 months has passed, staff are eligible to be part of the company bonus scheme, which can equate to up to £3,600 per annum.

Main responsibilities of an Inbound Customer Service Agent:

Answer inbound calls across all insurance brands within our SLAs (Less than 25 seconds)
Manage customer expectations
Prioritise any call backs and take accurate messages where appropriate
Input all data accurately
Process MTAs and cancellations
Identify, deal with, and escalate complaints where necessary
Update complaints database accurately
Assist the admin team with day to day duties

Skills and experience for an Inbound Customer Service Agent:

Have extensive knowledge of all policies across all insurance brands we service
Have a good knowledge of FCA
Be knowledgeable about complaints process for FCA regulated products
Operate dialler system to take/make calls
Have empathy with clients during upsetting times
Be a team player
Be PunctualIf this sounds like you, we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our

current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck
  • 1
  • Negotiable
  • None
  • None
  • CV-97095
  • Permanent
  • 0

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