After Sales Manager

Motoring & Automotive jobs >> Automotive/Aerospace

Negotiable

Permanent

Description

AFTERSALES MANAGER
BASED IN OXFORD
SALARY: £35,000 BASIC + OTE UP TO £45,000

Due to their continued success and growth a great opportunity has arisen for a professional, friendly and articulate After sales Manager to join the team at a dealership based in Oxford.

ROLES AND RESPONSIBILITIES OF AN AFTERSALES MANAGER

·You’ll independently manage and develop a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, ensuring the teams provide a high level of customer satisfaction and generate high yields for the department alongside a quality outcome for customers. As well as planning, controlling and monitoring processes which support our operation, you’ll offer leadership to a wide ranging team of people with a host of skills, including vehicle technicians, experienced customer support teams and back-office and administration experts too.
·You’ll ensure that all regulations and standards are maintained in your areas of responsibility and you’ll review our work-flow to constantly implement change which makes us more efficient, maximises opportunities to grow our business and provides a class leading experience for customers from start to finish. This could include identifying staffing needs, coaching colleagues in dealing with customers fairly or even engaging directly with our customers to understand their feedback and act on it.
· Naturally target driven and developing reporting to highlight performance, you’ll create plans to maximise your team’s contribution whilst ensuring your people remain motivated and connected to our wider business goals or strategies. This may mean reviewing our pricing, highlighting our response to competition or considering ways to minimise time allocated to tasks or activities, always with a quality outcome in mind which continues to serve the core aims of our brand; offering the best or nothing.
·You’ll take the lead in managing risk and taking a long term view to make sure our facilities and the services offered within them are optimised. You’ll drive customer satisfaction at all levels of the business, understanding root cause and taking this into account in terms of quarterly and annual planning.

SKILLS OF AN AFTERSALES MANAGER:

- Prior Aftersales Management experience within an automotive business (2+ years)
- Extensive experience within a large franchise dealership
- Extensive knowledge of business administration
- Experience of workshops and the spare parts business
- Understands methods of quality assurance and highlighting risks
- People management experience including coaching and developing people
- Must be tenacious, determined, and capable of team leadership and have a proven track record.

To apply please call or send your CV to Laura Gill – ; Tel: (phone number removed) (Mobile Friendly) Mobile - (phone number removed)
  • 1
  • Negotiable
  • None
  • None
  • CV-89251
  • Permanent
  • 0

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.