Customer Relationship Manager (medical device)

Health Care & Medicine jobs >> Pharmaceutical




Customer Relationship Manager


£40,000 - £50,000

A unique opportunity to join an innovative medical device company revolutionising how echocardiography is used in patient assessment. Having secured significant funding and in the mists of FDA approval and clinical trials, this is a really exciting time to join the company.

This role is ideal for someone with previous healthcare, sales and customer service experience. You will be primary relationship owner for the client accounts and main point of contact for any healthcare or administrative questions.

Key responsibilities:

* Respond to escalated customer queries, in relation to healthcare requirements and understand technical requirements

* Own the commercial and service delivery relationship with the account responsible for the administration of customer contracts

* Track service delivery against service level agreement

* Work closely with our US based sales team to assist with maintaining and developing strategic relationships with customers and prospects

* Ensure volume forecasts are used to trigger volume payment thresholds in a timely manner

* Manage client/candidate activity with CRM tools for maximum efficiency

* Understand clinical workflows and clinical documentation

* Ensure internal and external customer expectations are met; ensure regular client and internal reporting are in place.

Skills & Requirements

* Degree level or equivalent level of experience

* 2-3 years account manager experience

* Clinical/healthcare background – medical device or echo/ultrasound

* Previous experience of working in a customer facing environment

* Experience of case management and the ability to manage your own time

* Excellent relationship building skills

* Experience of handling complaints and complex queries

* Excellent skills in office IT systems, including MS office applications, databases etc

Please click apply now if you’re interested in this role.

Harris Lord is acting as a Recruitment Agency in respect to this vacancy.

Please note we cannot reply to every application due to the volume of applicants we have.

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Account manager, AM, KAM, echocardiography, echocardiogram, ultrasound, cardiology, medical device, instrumentation, cardiovascular, diagnostics, AI, administration, salesforce, CRM, autotask, SAAS, client relationship, customer relationship, clinicians
  • 1
  • Negotiable
  • None
  • None
  • CV-82625
  • Permanent
  • 0

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