AV Global Service Desk Engineer

Engineering jobs >> Engineering

Negotiable

Permanent

Description

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

AV Global Service Desk Engineer

Staines/Egham salary circa £39,500
A leading specialist in the design, supply and installation of integrated audio visual systems. Due to continued growth in the company are now seeking to recruit an AV Global Service Desk Engineer who will provide first point of contact for clients. The Ideal candidate will have a proven track record in a technical call centre using remote tools a strong technical understanding of audio visual and video conferencing working on a rotational shift pattern including weekends. The role is responsible for maintaining high levels of Customer service through helpdesk and remote technical support. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client's satisfaction whilst ensuring the commercial impact of the account is upheld. "AV Expertise"

* First line technical response to fault tickets received into the global helpdesk
* Remote technical diagnosis and fault resolution.
* If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out.
* Escalation to field engineering where remote resolution cannot be achieved.
* Direct phone and email support of Client.
* Access onto Client network for remote support.
* CRM Dynamics management of service cases (from creation to resolution)
* Booking of Engineering Resource to cover maintenance call outs
* Liaison within the Company departments e.g. programming and commissioning teams for specialist works
* Asset management
* Specific product knowledge of Crestron control systems Orion Displays Prysm Displays Christie Spider digital signage Biamp Good Network PC knowledge
* NOC/VNOC experience
* Excellent interpersonal skills
* Additional Languages would be an advantage

Benefits: * Rotational shifts to cover 24/7 Working shift patterns
including weekends
* 3% pension contribution (after 6 months' probation period)
* 23 days holiday in first year (holiday years rising after length
Will be 31 including Bank Holidays
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 6 months' probation period)
* Free parking
* Free tea, coffee etc
  • 1
  • Negotiable
  • None
  • None
  • CV-66183
  • Permanent
  • 0

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