Training Manager (Projects/Implemenations)

Human Resources (HR) jobs >> Recruitment & Resourcing




Resource Solutions:

Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions.

Since 1997 we have helped many of the worlds leading organisations improve the quality of their candidates, reduce recruitment costs and shorten their time to hire. As part of the Robert Walters Group our business has considerable resources at its disposal, operating from 28 countries.

Our proven track record and unrivalled client base places us firmly at the head of the international recruitment process outsourcing market.

Operational Readiness:

The Operational Readiness Team supports the business globally and is responsible for the operational transition elements of:

  • Implementation of operational services to new clients
  • Existing client contract renewals and retenders
  • Services extensions into new client functions and geographies
  • Service exits

New service training responsibilities:

  • Work closely with HR, RS Resourcing, Group Talent Development Team and Process Optimisation, to develop a thorough Skills Needs Analysis (existing and new team members, including workers impacted by TUPE)
  • Translating the agreed processes into training plans and operational toolkits to ensure the operational readiness of the RS service teams for the go live of all new services/extensions
  • Identification of required Resources (technology, people, materials, rooms etc) for delivery
  • Develop new service training project and delivery plans for a diverse range of client implementations to support effective service delivery requirements for pre go-live and post go-live
  • Refresh of existing, standard collateral for new service training modules
  • Develop client-specific training materials

Skills required:

  • Advanced knowledge of Adult Learning and demonstrable experience of applying this in a sometimes changeable, complex and ambiguous environment?
  • Current knowledge of effective learning and development methods
  • Experience in design of learning content and blended delivery method
  • Excellent communication, presentation and facilitation skills
  • Demonstrable experience in staying up-to-date with learning and design trends/advancements to help propose innovative learning solutions to solve business need
  • Client stakeholder relationship skills
  • Strong analytical and administration skills
  • Critical thinking skills
  • Detail oriented
  • Used to working to demanding deadlines
  • Understanding of RPO & MSP environments and processes, an advantage
  • Ideally holder of a project management qualification
  • Advanced MS Word, PowerPoint and Excel


  • 8:30 - 18:00 (flexibility required)
  • Travel required
Training Manager (Projects/Implemenations)
  • 1
  • Negotiable
  • None
  • None
  • Jo-636822
  • Permanent
  • 3

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