Customer Service Coordinator – 4 DAYS A WEEK

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

This part time position is working Monday, Thursday, Friday & Saturday (28 hours a week). Hourly rate increases after 3 months.

Job Description:

* Promote the company values at all times through all communication channels with customers

* Book and arrange customer events through incoming telephone calls, email enquiries and social media channels.

* Upsell extra products upon booking and final payment to help achieve booking targets

* Ensure events for all sites are fully paid in advance and provide information to customers

* Ensure all tills reconcile at the end of the working day

* Liaise directly with site on any issues and/or site related enquiries

* Pick up all phone messages and provide a monitored outgoing call back service

* Create sales leads through outbound telephone calls

* Manage online reviews through social media platforms

* Handle complaints and ensure they all reach a resolution

* Collate feedback from customers and collate centre actions, reporting on repeat issues

Person Specification:

* Have exceptional communication skills both written and verbal

* Confident speaking to customers and colleagues at all levels

* Excellent general IT skills with confidence using all Microsoft applications

* Demonstrate experience and understanding when using social media platforms

* Have a ‘can do’ approach – self-motivated to achieve departmental targets

Additional Information:

* Based in Leatherhead

* £9.50 per hour (raising to £10.50 per hour after 3 months)

* 28 hours a week, Monday, Thursday, Friday & Saturday (09:30 – 17:00)

* 20 days holiday plus bank holidays (pro rata)

* Pension scheme

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal
  • 1
  • Negotiable
  • None
  • None
  • CV-34618
  • Permanent
  • 0

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