Customer Service Advisor

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

We are currently recruiting for multiple customer service based positions for The British Pregnancy Advisory Service (BPAS) a national charity that works closely with the NHS who provide abortion and sexual healthcare services to women and men across the UK.

All positions are permanent and involve working part time hours at the company booking & information centre in Stratford Upon Avon. The Booking & Information Centre at BPAS is rapidly expanding, as the organisation has won new contracts across the country, and due to this growth they have some exciting opportunities for Appointment Advisors to join their fast paced and dynamic team.

Purpose of the role:

Home to over 100 colleagues, the Booking Information Centre deal with over 8000 contacts on a weekly basis (voice and email). A team who are client centred with customer focused non-judgmental staff, offering first class client care.

The Appointment Advisor is the first point of contact for all BPAS clients. They will primarily make appointments and answer all client related queries in a professional and empathetic manner, ensuring they provide an efficient client-centred service at all times.

Person specification:

We want candidates who are confident when dealing with a wide range of queries, and are able to problem solve effectively in order to find solutions for our clients. You'll have excellent communication and listening skills, with the ability to remain calm in stressful situations. Computer literate, with great attention to detail, along with strong interpersonal skills is something you excel in. Ideally we're looking for someone who has worked in a customer care call centre environment previously, but if you've got exceptional customer service experience, then this could be the perfect role for you!

Please note; Successful candidates will be required to complete 3 weeks of training 9am until 4pm.

If you are interested in this position please click APPLY
  • 1
  • Negotiable
  • None
  • None
  • CV-34318
  • Permanent
  • 0

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