Customer Service Advisor

Other jobs >> Everything Else

Negotiable

Temporary

Description

This is an exciting opportunity to join one of your local Rail Networks as a Crowd Control Officers on a temporary basis.

Rate of Pay: £8.00 per hour

Hours: Shifts 7am till 3pm & 3pm till 11pm

Potential Start Date: ASAP

Main Purpose:

To create a safe environment while delivering excellent customer service at all times. To create a welcoming, positive and friendly atmosphere for SSWT customers as they enter the station. To support Stagecoach South West Trains (SSWT) employees as required.

Scope:

To ensure South West Trains are providing consistently high levels of customer service, pro-actively giving support and guidance to our customers. Where necessary effectively managing any overcrowding at stations

Principal Accountabilities:

* Champion the customers cause and ensure that their needs are met in an efficient, friendly and welcoming manner.
* Ensure the station remains a safe and welcoming environment for all who use it.
* Effectively manage any crowding issues at the station by implementing the pre agreed crowd management plan.
* Be aware and manage the PTI risks at each location as identified by the local manager.
* Respond positively to enquires and proactively ensure that passengers' needs are met within your area of responsibility. Where officers are unable to provide an answer, the officer should seek advice from an SSWT employee.
* Effectively manage any risks that could lead to slips, trips and falls. Report any risk identified to SSWT employees immediately.
* Undertake station security searches as and when directed.
* Have an understanding of the HOT and WHAT protocols.
* Identify and immediately report any suspicious behaviour to an SSWT employee.

Contact - Via email

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills
  • 1
  • Negotiable
  • None
  • None
  • CV-287964
  • Temporary
  • 0

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