Client Data Steward

Other jobs >> General

Negotiable

Permanent

Description

At EAB , our mission is to make education smarter and our communities stronger.

We harness the collective power of more than 1,500 schools, colleges, and

universities to uncover and apply proven practices and transformative insights.

And since complex problems require multifaceted solutions, we work with each

school differently to apply these insights through a customized blend of

research, technology, and services. From kindergarten to college and beyond,

EAB partners with education leaders, practitioners, and staff to accelerate

progress and drive results across three key areas: enrollment management,

student success, and institutional operations and strategy.



At EAB, we serve not only our members but each other thats why we are alwa

working to make sure our employees love their jobs and are invested in their

community. See how weve been recognized for this dedication to our employees

by checking out our recent awards .



For more information, visit our Careers page.



The_Role_In_Brief



Client Data Steward



The Client Data Steward team manages client data relationships and a portfolio

of 15-20 higher education clients. This client-facing role facilitates the

systematic acquisition and return of client data - specifically, ensuring (1)

transformation and integration of client data into high-quality client

information assets and (2) client satisfaction and engagement throughout the

client data implementation life cycle. This position works directly with the

client to gather data/information requirements and with the internal account

teams to define the standards and rules to ensure data is extracted,

transferred, and loaded into our systems for downstream marketing campaign

execution, monitoring, analysis, reporting, and decision-making.



This role is based in Richmond, VA.



Primary_Responsibilities

* Manage relationship with client for data-related activities;understand

their business objectives

* Establish requirements, specifications, standards, rules to acquire and

transform client data into information assets for company and clients

* Acquire and standardize incoming client data while ensuring accuracy and

i ntegrity

* Develop proficiency in executing required data tasks using basic

programming languages (e.g., SQL, JavaScript or MongoDB) to support

internal production processes, standardize client data and create client

data files

* Perform 2 nd level data reviews and revisions to ensure accuracy and

integrity of outgoing client data

* Facilitate resolution of data discrepancies with clients and client teams

* Act as data leader, helping to drive data best practices within the data

team, account team(s) and with clients; serve as resource for Associate

level

* Engage in external client interactions; develop client relationships;

provide stellar customer service and communication

* Engage in internal client team interactions; continuously provide status

updates; maintain productive working relationships; attend/participate in

client team meetings

* Ensure quality and consistency of work; own data process from start to

finish; understand and confirm client needs prior to executing requests

* Shepherd quality and timeliness of deliverables throughout client data

process(es), keeping all parties informed to proactively mitigate

people/process/system issues

* Perform other related responsibility as assigned

*



Basic_Qualifications

* Undergraduate degree (Associate s or Bachelors)

* Minimum of 2 years relevant work experience

* Experience communicating and collaborating with clients, client support

and technical communities

* Ability to maintain composure, take initiative, prioritize and multi-task

in a fast-paced environment with competing deadlines

* Detail-oriented in establishing data requirements and reviewing files of

various types (Access, Excel, fixed format, etc.) to ensure accuracy

* Proficient in Microsoft Office Access or Excel

*



Ideal_Qualifications

* Experience working in account, client, project and/or data management

* Client-focused, critical problem-solving and consulting skills

* Goal-oriented team player

* Proven work ethic and commitment to continuous improvement

* Passion to learn new things about the business, systems and data and

apply learnings resourcefully

* Prior light programming experience or coursework, preferably in one of

the following languages: SQL, JavaScript and/or MongoDB

*



Benefits



Consistent with our belief that our employees are our most valuable resource,

EAB offers a competitive benefits package.

* Medical, dental, and vision insurance, dependents eligible

* 401(k) retirement plan with company match

* Generous PTO

* Daytime leave policy for community service or fitness activities (up to

10 hours a month each)

* Wellness programs including gym discounts and incentives to promote

healthy living

* Dynamic growth opportunities with merit-based promotion philosophy

* Benefits kick in day one, see the full details here.

*

At EAB, we believe that to fulfill our mission to make education smarter a

our communities stronger we need team members who bring a diversity of

perspectives to the table and a workplace where each team member is valued,

respected and heard.



To that end, EAB is an Equal Opportunity Employer, and we make employment

decisions on the basis of qualifications, merit and business need. We don t

discriminate on the basis of race, religion, color, sex, gender identity or

expression, sexual orientation, age, non-disqualifying physical or mental

disability, national origin, veteran status or any other basis covered by

appropriate law.
  • 1
  • Negotiable
  • None
  • None
  • Re-208138
  • Permanent
  • 0

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