Customer Analyst

Purchasing jobs >> Retail/Purchasing

Negotiable

Permanent

Description

A Customer focused data support role assisting the company with insight into brand, experience and strategy.

Your new role

Your new role will be working under the Customer Insight Manager. You will be supporting the customer data team in assessing the customer experience and brand strategy.

Key elements of your role will include:

-Segments, profiles and modelling customer data and insight to drive the customer understanding

-Investigating, interpreting and understanding complex unstructured data and translating that into value driven insight

-Create propensity, regression, CHAID and clustering models to help understand customer behaviours.

-Data modelling, both creating new and improving existing reporting to drive deep customer insight

-Work closely with the Customer Engagement Manager to support data selections and targeting

-Promote opportunities from data analysis and manage anomalies

-Carry out market analysis to include offline campaign analytics and analysis, sales analysis and SPSS

-Conduct customer database analysis and segmentation

-Present learnings, insights and recommendations to key initial stakeholders at all levels

What you will need to succeed

Previous experience working in a customer/ marketing analyst role

Degree level or equivalent, preferably in a numerate discipline

Strong numerical and analytical skills

Excellent communication skills

Experience in ACORN, Experian or other profiling tools

Ability to prioritise and organise own workload effectively

What you'll get in return

All benefits to be discussed upon interview

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
  • 1
  • Negotiable
  • None
  • None
  • CV-207930
  • Permanent
  • 0

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