Spectrum Assistant Store Manager (Bilingual-Spanish)

Other jobs >> General

Negotiable

Permanent

Description

Date posted 10/16/2019



Requisition Number: ******BR



Location: United States - Texas - Laredo



Area of Interest: Retail, Sales



Position Type: Full Time

JOB SUMMARY

The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.



MAJOR DUTIES AND RESPONSIBILITIES

In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.



Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.



Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.



Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.



Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.



Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.



Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.

Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.

Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.

Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.

Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.



Implements and enforces the cash management policy and completes timely audits of their Spectrum store.



In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.



Provides management with frequent updates about key events in their store.



Assists with Store Manager functions and performs other duties as requested by management.



REQUIRED QUALIFICATIONS

Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner

Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills

Significant time working inside a destination-style shopping environment

Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment

Displays passion for delivering a great customer experience during multiple roles in their career

Detail oriented and a good problem solver

High comfort level with personal technology, such as mobile devices and personal video platforms

Knowledge and ability to use computer and software applications

Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively



Education

Bachelors Degree or equivalent work experience



PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to make qualitative judgments

Some experience in implementing sales training and employee development programs

Some knowledge of identifying trends, risks and communicating those to management



RELATED WORK EXPERIENCE

Management experience: 1+ yr.

Telecommunications/wireless experience: 1-3 yrs.

Sales/Customer Service experience: 3-5 yrs.



WORKING CONDITIONS

Retail environment

Exposure to moderate noise level

Work hours and travel to other locations as business needs dictate

Handle a physically demanding job, lifting up to 35 lbs.

Ability to stand for prolonged periods of time

Professional attire and appearance

Valid drivers license and ability to meet Charters motor vehicle requirements

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.



FCC Unit: 13551



Business Unit: Marketing
  • 1
  • Negotiable
  • None
  • None
  • Re-207123
  • Permanent
  • 0

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input



Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.