Manager, Managed Services

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Job ID: ********

Updated: Oct 16, 2019

Location: Lincolnshire, IL, United States

The Manager, managed services is a business operations specialist at CDW. The individual is accountable for effective and efficient day-to-day management of key business functions centered around contracting and negotiations, helping ensure consistent and profitable business growth.

Key Areas of Responsibility

- Manage the Managed Services contracting process and ensure all contracts are high quality, clear and straightforward, and provide important business protections.

- Assist with the development of new SOW templates and updates

- Create and maintain Change Order templates

- Coordinate internal contract reviews

- Perform business review on all SOWs, Change Orders and other related customer agreements

- Work closely with Sales and create customer SOWs

- Manage contract negotiations

- Approve and sign contracts

- Assist will all existing customer contract related issues

- Provide training and periodic updates to Customer Success Managers, Project Managers and other coworkers involved in customer support and contract related documents

- Provide oversight to ensure all Managed Services are priced accurately with acceptable margins based on management approved guidelines.

- Assist Sales and Solution Architects on pricing strategies

- Run margin analysis on custom solutions

- Work with Finance and Accounting on pricing related issue and exceptions

- Review and approve final SOW pricing, validating that margins are within guidelines or specifically approved

- Coordinate Managed Services Sales commissions and the associated bonus programs.

- Assist with commission plan development and directions

- Set up and administer sales assignments and commission splits

- Provide all required H & MS Revenue and GP reporting

- Manage the referral bonus program for non-sales coworkers

- Manage the commission program for sales coworkers

- Response to all commission related issues and exception requests

- Provide periodic training and updates to Sales coworkers to commission plan detailsAdditional Responsibilities

- Support leadership on Managed Services direction setting, key initiatives, and important business issues.

- Establish and cultivate solid working relationship with all internal teams, with a focus on Commissions, Finance, SOW Processing, and Legal.

- Ensure that best practices are incorporated in the delivery of Managed Services of all solutions across Practice(s) and geographies.

- Participate in the recruitment and selection of coworkers.

- Contribute to Managed Services team meetings and Managed Services best practices.Measurements and Targets

- Revenue

- Gross Profit

- Customer Satisfaction

Qualifications Education and/or Experience Qualifications

- Bachelors Degree in Business Management or a related field

- 7 years of related consulting or IT services delivery experience Other Required Qualifications

- Previous consulting and management experience

- Ability to lead via influence; gain consensus

- Effective oral and written communication skills

- Strong analytical skills

- Proven negotiation skills

Job Category: Delivery EngineeringJob Type: Full-TimeTravel Percentage: 25%Share:
  • 1
  • Negotiable
  • None
  • None
  • Re-206256
  • Permanent
  • 0

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