Manager, Managed Services

Other jobs >> General

Negotiable

Permanent

Description

Job ID: ********

Updated: Oct 16, 2019

Location: Lincolnshire, IL, United States



The Manager, managed services is a business operations specialist at CDW. The individual is accountable for effective and efficient day-to-day management of key business functions centered around contracting and negotiations, helping ensure consistent and profitable business growth.



Key Areas of Responsibility

- Manage the Managed Services contracting process and ensure all contracts are high quality, clear and straightforward, and provide important business protections.

- Assist with the development of new SOW templates and updates

- Create and maintain Change Order templates

- Coordinate internal contract reviews

- Perform business review on all SOWs, Change Orders and other related customer agreements

- Work closely with Sales and create customer SOWs

- Manage contract negotiations

- Approve and sign contracts

- Assist will all existing customer contract related issues

- Provide training and periodic updates to Customer Success Managers, Project Managers and other coworkers involved in customer support and contract related documents

- Provide oversight to ensure all Managed Services are priced accurately with acceptable margins based on management approved guidelines.

- Assist Sales and Solution Architects on pricing strategies

- Run margin analysis on custom solutions

- Work with Finance and Accounting on pricing related issue and exceptions

- Review and approve final SOW pricing, validating that margins are within guidelines or specifically approved

- Coordinate Managed Services Sales commissions and the associated bonus programs.

- Assist with commission plan development and directions

- Set up and administer sales assignments and commission splits

- Provide all required H & MS Revenue and GP reporting

- Manage the referral bonus program for non-sales coworkers

- Manage the commission program for sales coworkers

- Response to all commission related issues and exception requests

- Provide periodic training and updates to Sales coworkers to commission plan detailsAdditional Responsibilities



- Support leadership on Managed Services direction setting, key initiatives, and important business issues.

- Establish and cultivate solid working relationship with all internal teams, with a focus on Commissions, Finance, SOW Processing, and Legal.

- Ensure that best practices are incorporated in the delivery of Managed Services of all solutions across Practice(s) and geographies.

- Participate in the recruitment and selection of coworkers.

- Contribute to Managed Services team meetings and Managed Services best practices.Measurements and Targets



- Revenue

- Gross Profit

- Customer Satisfaction



Qualifications Education and/or Experience Qualifications

- Bachelors Degree in Business Management or a related field

- 7 years of related consulting or IT services delivery experience Other Required Qualifications



- Previous consulting and management experience

- Ability to lead via influence; gain consensus

- Effective oral and written communication skills

- Strong analytical skills

- Proven negotiation skills



Job Category: Delivery EngineeringJob Type: Full-TimeTravel Percentage: 25%Share:
  • 1
  • Negotiable
  • None
  • None
  • Re-206256
  • Permanent
  • 0

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input



Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.