Performance Manager

Property & Construction jobs >> Skilled Trade




Vacancy Reference: AMK-PERFMNG-EDI-AM-2006
Job Title: Performance Manager
Job Type: Full-Time; Permanent
Location: Loanhead, Midlothian
Salary: DOE
Benefits: Competitive
We are Servest, part of the Atalian Servest Group. As experts in facilities management, we create environments which enable people to deliver exceptional experiences to help organisations to be more efficient, effective and sustainable.
We currently have a great opportunity for a Performance Manager to join the team. The role of Performance Manager will be responsible for supporting / co-ordinating change management projects and continuous improvement opportunities within Atalian Servest Technical Services.
The candidate will be expected to Project Manage and participate in change projects including mobilising new business, IT change projects, Contract Improvement plans and the Operational Risk register. It is expected that this role is "hands on" with the candidate providing support across all the individual business functions within technical services to complete specific actions, manage smartsheets (Project Management software) and provide specific management information reporting, to help drive continuous improvement.
It is essential that the candidate can take the initiative, is pro-active, has knowledge of business processes & best practice in the FM arena. They should also be capable of communicating and influencing colleagues at all levels to achieve mutually shared objectives.
Main duties and responsibilities will include but are not limited to:
- Support and co-ordinate any technical actions arising as part of new business Mobilisation projects.
- Act as link between Business Development and Operations functions to ensure that the scope and contract deliverables from the tender stage are identified and transferred into the mobilisation plan.
- Work with the operational team to develop the contract operating model during the mobilisation and transition phase.
- Work with PPM and compliance team to ensure any gaps in compliance are identified and any associated risks are mitigated.
- Promote team working and Atalian culture and behaviours.
- Providing support to nominated sector teams within Finance and Helpdesk Functions.
- Delivering positive and comprehensive internal and external communication.
- Developing and maintaining strong relationships with clients, contract decision makers, staff and external bodies.
Planning & Organising
- Development and management of mobilisation and change management plans through utilisation of smart sheet software application.
- Liaise with internal business functions to ensure that new contracts are set up on any relevant business systems, including CAFM, Payroll, finance and HR systems.
- Produce and Review business MI reports in order to deliver continuous improvement, including engineering productivity and consistency.
- Produce and develop internal SLA`s and measurable KPI`s to promote continuous improvement.
Commercial / Financial
- Support procurement and Ops teams in the set up of preferred supplier agreements in line with tendered costs.
- Ensure that the mobilisation phase is delivered in line with the tendered budget.
- Oversee the set up on contract invoicing and customer accounts for new contracts.
- Participation in management meetings as required.
- Sharing best practice with other Operations Managers, Directors and wider FM team.
Health & Safety
- Ensure appropriate Safe Systems of Work are applied and appropriate authorisations are in place, including 3rd party suppliers during mobilisation.
- Helping create and maintain a positive safety culture, leading by example at all times.
- Ensuring all transferring employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.
Skills, Experience and Qualifications:
- The candidate should have previous Management experience in the Facilities Management arena managing Hard & Soft Services. The management experience can be Operational, Administrative or Customer service centre orientated. It is recognised that the levels of responsibility for this role will be dependent on the successful candidate
- Demonstrate an understanding of the legislative requirements that impact on the client`s property
- Have relevant H&S qualifications for the position (IOSH, SMSTS)
- Excellent communication skills including presentation and written report writing
- Good PC skills, including advanced Excel
- Ability to complete full Disclosure and Government baseline clearance (mandatory requirement to work on contract)
- Full driving licence
- Desired but not essential: Technical Engineering background in electrical / mechanical engineering
Personal Attributes
- Effective managerial skills, including the ability to lead and motivate a team
- Strong commercial acumen, decision making and organisational skills
- Client focused and professional with the requisite skills to establish and maintain relationships
- Established relationship building skills
- A self-motivated person who is target driven and possesses the ability to work on their own initiative
- Ability to work calmly and efficiently in a pressurised environment
- Excellent communication and interpersonal skills
- Strong commercial awareness
- Deadline driven
- Presentation skills
This role may require Disclosure Scotland, Baseline or other similar security clearance.
Hours and Environment
The post will for 40 hours per week, based from our office in Loanhead. Working hours are from 08:00am to 16:30 Monday to Friday, however additional overtime may also be required to meet the needs of the business. You will also be required to work an on-call rota.
We are an equal opportunities employer and rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, nationality.
  • 1
  • Negotiable
  • None
  • None
  • CV-202560
  • Permanent
  • 0

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