Operations Assistant

Other jobs >> General




PRIMARY JOB ACCOUNTABILITY Customer Relationship - Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. ESSENTIAL FUNCTIONS AND TASKS - Set appointments - Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty - Update load status in system, e.g. loaded, pick-up, delivery, empty, etc. - Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary - Set-up New Locations (Shippers/Receivers); (Assign vendor code, contact vendor to determine shipping dates, hours or operations, etc.) - Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses KNOWLEDGE AND EXPERTISE - Working Knowledge and Utilization of the appropriate transportation management system - Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.) - Geographical (Geographical understanding of the continental US and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode. SKILLS - Proficient computer skills including e-mail, routine database activity, Word, Excel, & PowerPoint - Advanced communication skills - Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time) - Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers) EXPERIENCE - 1 - 2 Years Customer Service EDUCATION - High School diploma or general equivalency required ABOUT TRANSPLACE - Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership. - Follow the company on Twitter, Facebook and the Transplace Industry Blog: EQUAL OPPORTUNITY EMPLOYER Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
  • 1
  • Negotiable
  • None
  • None
  • Re-197717
  • Permanent
  • 0

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