Senior Complaints Manager

Accountancy jobs >> Accounting/Financial/Insurance

Negotiable

Permanent

Description

Our client is looking for a Senior Complaints Manager with significant experience of working within a complaints and customer services environment. As a Senior Complaints Specialist/Lead you must be able to work with multi-faceted data (complaints, quality, customer survey outputs, and social media data) to create effective root cause analysis and actionable insight. Flexible working is also offered.

This is an opportunity for an experienced senior complaints professional to lead on the direction and delivery of wide-reaching transformational change relating to complaint management; whilst creating a more customer centric, efficient and focused complaints management function using root cause analytics to develop continuous improvement.

Skills and Competencies of the Senior Complaints Manager

* A proven track record of managing and transforming a complaints function;

* Possess a good understanding of M.I, Data Analytics, Complaints Management, Root Cause Analysis, Project Management, Business Analysis;

* Demonstrated a proven leadership ability;

* Is concise and a professional communicator is comfortable in producing content suitable for Board level review;

* Experience of enhancing the customer experience;

* Providing support to senior management team to ensure regulatory timescales are met;

* Ideally you will possess project management skills.

Senior Complaints Management experience required:

* Previous senior management complaint management experience is essential, preferably in either an insurance, financial services or banking environment

* Possess a good understanding of the customer experience/needs life cycle

Applications required ASAP as interviews will commence immediately.

In return, you can expect a very £competitive salary of up to £70,000 (fully dependent on experience), generous bonuses, permanent employment, pension, a very wide range of benefits and superb career opportunities supported with personal advancement to potential leadership positions as the company is growing exponentially and possesses a work-based culture and personal development opportunities that any employer in this sector will be hard pressed to beat
  • 1
  • Negotiable
  • None
  • None
  • CV-196714
  • Permanent
  • 0

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

However, by continuing to use the site without changing settings, you are agreeing to our use of cookies.