Supervisor, Maintenance --- South Austin

Other jobs >> General

Negotiable

Permanent

Description

Date posted 10/17/2019



Requisition Number: ******BR



Location: United States - Texas - Austin



Area of Interest: Field Operations, Field Technician, Maintenance Technician



Position Type: Full Time



JOB SUMMARY



Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.



MAJOR DUTIES AND RESPONSIBILTIES



Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate



Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction



Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards



Regularly observe and mentor employees regarding safety, quality, productivity and individual growth



Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed



Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback



Ensure staff has and maintains necessary company-issued tools and equipment



Monitor current procedures and tests performed to ensure compliance with FCC standards



Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.



Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed



Effectively interface with third party vendors



Operate Company vehicle in a safe and responsible manner



Adhere to industry specific local, state, and federal regulations, as applicable



Instill knowledge of all company products and services



Maintain records and documents in accordance with company policies and procedures



Establish positive employee relations through effective communication and ongoing support



Know, understand and follow company policy



Perform other duties as requested by manager



REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers

Basic knowledge using software tools to support the current operations

Knowledge in basic network devices and network appliances

Advanced knowledge of HFC Distribution Network

Moderate knowledge of IP Networks

Moderate knowledge of Headend operation and Customer Premise Network

Basic knowledge of company products and services

Ability to accurately take measurements and apply to position tasks

Ability to drive Company vehicle in a safe and responsible manner

Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)

Ability to carry, climb and operate extension ladder (approx. 32 ft high and 90 pounds)

Ability to perform job from high places (i.e. poles and roofs)

Ability to differentiate between different sizes and colors of wires

Ability to work with small components and wires to make cable connections

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

Ability to travel (including during inclement weather) to and from assigned territories and company facilities

Ability to work outside for extended periods in any season and/or during inclement weather

Ability to work while standing 50-70% of the time

Ability to handle multiple projects and tasks

Ability to supervise, mentor and motivate others

Ability to complete documentation accurately

Ability to maintain confidentiality

Ability to prioritize and organize effectively

Ability to use personal computer and software applications including Microsoft Office

Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)

Ability to use handheld communication devices and applications



Certifications and Licenses

Valid drivers license with satisfactory driving record within Company required standards



Education

Associates degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)



Related Work Experience Number of Years

Construction and/or maintenance of optical and coax distribution 4+

networks or equivalent work experience

Supervisory experience in a technical environment or equivalent 1+

work experience preferred

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.



FCC Unit: 13551



Business Unit: Field Operations
  • 1
  • Negotiable
  • None
  • None
  • Re-195775
  • Permanent
  • 0

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