Department Receptionist

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Temporary

Description

Role: Department Receptionist

Role Type: Full Time

Location: Kettering

Salary: National Minimum Wage

The Role:

· To liase with the contacts within the organisation via the telephone, e-mail and face to face to help support and resolve issues if you can.

· To create a booking /ticket for the enquiry if the first initial contact cannot resolve the issue using companies internal booking tool system

· Ensure bookings are dealt in a timely manner to maintain shortest possible lead-time from point enquiry

· Maintain files to ensure easy access to booking details

· To prioritise own work load for the day

· To work closely with other departments

· To work to deadlines

· Adhere to all Company processes, procedures, policies and standards

· Maintain effective working relationships

· As a team member to contribute to the overall success of the team and the departmental goals by maintaining regular attendance, punctuality, always focus and professional

The Candidate:

· Customer Services and IT background

· Good communication skills

· PC literate, especially MS Excel and Microsoft packages

· Empathy with customers and able build up a trusting and working relationship

· Problem solving

· Ability to work to tight deadlines and under pressure

· Team player

If you believe this could be you, please contact us directly to discuss the role further:

Email:

Please note: Due to large number of applications, we will not be able to respond to unsuccessful candidates at this time
  • 1
  • Negotiable
  • None
  • None
  • CV-191543
  • Temporary
  • 0

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