Wire Operations Specialist - Phoenix, AZ

Other jobs >> General




Performs the daily operational support functions of the bank which may include Customer Account support for Branches, Item

Processing (Proof), Lockbox Processing, Incoming/Outgoing Returns, Research & Adjustments, ACH/Wire processing, Legal claims,

Collections, Cash Vault, Customer Statements, CTRs, Debit/ATM Cards & ATMs, Reg E, Document Imaging, Mail services and

various related functions. Relies on limited experience and judgment to perform assigned duties.

Essential Job Functions:


Performs operational tasks as needed and dependent on department function.


Determines the source of problems and works to resolve them. Quickly communicates and escalates issues to meet individual and

department goals.


Processes a variety of research requests, adjustments and reconciliations, and account and table maintenance.


Communicates and works with internal and external bank partners and vendors.


Provides information and statistics for tracking and reporting Key Performance Indicators (KPIs) including department volumes.


Reports daily activity via production spreadsheets.


Assists with updating department policies and procedures and assists with cross-training staff.


Complies with banking policies, regulations, and regulatory statutes.


This position requires extensive or prolonged typing/keyboarding.


This position requires sitting over 66% of the time.


This position requires Visual Acuity at 20 inches (or less) over 66% of the time.

This job posting is reflective of the Bank Operations Specialist I essential functions, qualifications, and physical requirements. The Bank Operations Specialist II and Sr level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.

Minimum Qualifications:


Strong customer service skills


Possess good judgment and decision-making ability


Some knowledge of compliance with federal and state regulations pertaining to the banking industry


Strong communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates


Some knowledge and experience in the financial services industry, including deposit and/or cash management and/or lockbox



Effective organizational, problem-solving and analysis skills


Ability to handle multiple tasks simultaneously in a fast-paced, diverse and growth-oriented environment


Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic

mail and presentation, and banking systems

- Ability to maintain a high degree of confidentiality

For inquiries about the position or application process, contact our HR Helpline at 1-************.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-************. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
  • 1
  • Negotiable
  • None
  • None
  • Re-191270
  • Permanent
  • 0

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