Support Desk Engineer

IT jobs >> Telecommunications/Internet

Negotiable

Permanent

Description

Support Desk Engineer

Permanent

Stourbridge

£20,000 – £25,000 p/a (based on experience)

Our client is looking for a support desk engineer to join their growing team. The role entails working on multiple hosted VoIP platforms to provision, install and support telephone systems to new and existing customers.

Key Responsibilities:

* Working with lines and connectivity – broadbands, fibre connections and leased lines, ordering the services, managing the installation and provisioning any needed equipment.

* Working on the support desk, to keep on top of any problems or queries our customers have; this could be to do with any of the services we provide

* Installations of connectivity and VoIP systems, ensuring the customer has had some training and is happy with the service.

* Working mainly within the office but also on sites around the UK – Must be willing to travel (pool car provided)

* Time Management - both punctuality and working to deadlines

* Customer Service - ensuring on phone calls, support emails and on customer sites that the customer is happy with the provided service

* Building and maintaining relationships with both suppliers and our customers

Other Information:

* Working hours – 9am – 5pm (would need to be flexible when out on site)

* You must have a Full UK Driving License
  • 1
  • Negotiable
  • None
  • None
  • CV-186396
  • Permanent
  • 0

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