Team Supervisor - Property Services

Real Estate jobs >> Property Services




Our client are a vacant property specialist who offer low cost, short term accommodation in high residential cost locations. They are looking to recruit a Team Supervisor, to oversee the team responsible for letting their properties. A background in a property lettings or property management role would be advantageous for this role, although more vital is team leadership and management skills.
Key responsibilities of the Supervisory role are focused around people management, development and enhancing the overall process. This is to be achieved by mentoring, evaluating current service and delivery systems and implementing new, supportive procedures.
Duties and Responsibilities:
* Act as an ambassador for the organisation
* Provide guidance, direction and supervision for the Placement team to achieve set operational and performance goals and quality standards.
* Offer support, advice and resolution on ad-hoc day to day issues arising.
* Deliver against departmental KPI’s set by the business.
* Ensure that each member of the Guardian Placement team has excellent communication, presentation and interpersonal skills for achieving customer satisfaction as well as significant depth of knowledge on the proposition and solution.
* Address deficiencies in the above by creating and delivering individual training and development plans.
* Ensure that any issues arising (raised during face to face meetings, via telephone, email) are documented, prioritised and resolved in a consistent and professional manner.
* Determine and set work procedures, schedules, and work flow for the overall Placement team, as well as individual tasks and responsibilities, so that the team are fully, and effectively utilised at all times.
* Create strategies that are designed to improve placements in difficult or non-standard properties.
* Perform annual reviews and maintain PDP’s for the individuals within the team.
* Conduct meetings with other department Supervisors and Managers to discuss issues and potential process improvements and issues.
* Prepare documentation and reports on the performance of the team.
* Maintain accurate records of actions and activity
* Own objectives setting, coaching and performance monitoring of Customer Service team.
Skills and Qualifications:
* Relevant supervisory experience within a Sales or Services environment
* Have excellent time, planning and project management skills
* Be able to flawlessly present and communicate in both written and verbal forms
* Ability to mentor, encourage and motivate people with responsible attitude
* Excellent organisational and multi-tasking skills
* Clear precise and professional telephone manner
* Strong computer skills
* Be able to handle demands, targets, guidelines, and high stress situations
* Have advanced leadership and organizational skill
Hours: - Monday - Friday 9.30 am to 5.30 pm
Salary :- £25-30 per annum plus bonus
  • 1
  • Negotiable
  • None
  • None
  • CV-184333
  • Permanent
  • 0

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