GEOS World Gobal Operations Manager

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One of Raeburn's clients, a major Oil & Gas Service provider, requires a GEOS World Global Operations Manager. This is a permanent position based in Aberdeen.

Reporting to the Local Service Delivery Manager and supervising World Regional Managers, World Service Managers and World Testing Co-ordinators.


You will be accountable for the operations, maintenance, reliability and performance of the Global ERP production environment. In addition to operations scope of work, you will assure a high-quality level of support services by coordinating and collaborating with global team members on critical activities and milestones.

Manage regional support teams: APAC, Europe, India and North America…

Build and maintain operational support teams by leveraging employees and key partners

Manage, report and communicate service levels, project status and system performance

Communicate key GEOS activities and/or milestones related to operations and/or services to key stakeholders

Propose and implement processes, technologies, procedures to improve business service levels

Owner of the Change Advisory Board (supported by the GEOS World Change Lead)

Manage the relationship and governance with third parties to ensure services are delivered and meet in alignment with service level expectations

Provide and communicate operational KPIs on system availability, performance and support activities

In collaboration with the Program Manager proposes, implements and reports on service level agreements

Scale operations organisation and restructure as the business context evolves (ie. Integration of new entities, consolation of ERP based off global strategy….)

Ensure appropriate organisational skills are in place to ensure a high level of business support

Develop and implement procedures to ensure compliance of key IT audit controls

Essential Skills & Experience

You must demonstrate strong leadership skills to create and develop high performance, productive work teams

ERP Service Delivery experience

Experience working in an IT environment

Demonstrate relevant experience managing an operations and/or global team

Objective setting & appraisal review

Excellent communications, negotiating and interpersonal skills

Change Management and Release & Deployment Management experience

Audit/Compliance exposure

Ability to work autonomously

Demonstrable strong IT Systems/Operational skills

3rd Party contract management

Although not essential, it would be an advantage of:

Project management experience

Experience of the ITIL framework

Experience of an ERP deployment

Experience of Service Desk management

SOX experience

Budget experience


ITIL certification v3 Foundation, but Managers certificate preferred.

Degree preferably in a technical discipline or in a business-related subject

IT industry recognised qualification (e.g. MCP, MCSE/A,CCNA)

Required for Future Development:

ERP Training

ITIL Training

Oracle EBS general competencies (Functional and/or Technical)

Oracle EBS Support and Service Delivery competencies

Well-developed Vendor Management skills

Only those with the Right to Work in the UK should apply. Raeburn do not have the ability to provide visa sponsorship, therefore current valid ability to work in the UK is required
  • 1
  • Negotiable
  • None
  • None
  • CV-178787
  • Permanent
  • 0

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