TPS Manager

Administration & Clerical jobs >> Management

Negotiable

Permanent

Description

TPS Manager

We have an exciting opportunity for a Centre Manager to join our growing TPS business in Bradford and Huddersfield.

Reporting to the Franchise Director, the Centre Manager is responsible for leading, managing and motivating the TPS team to achieve the agreed business plan and provide excellent customer service. The role also carries the responsibility for strategic planning, processes and all aspects of running a successful TPS Centre.

Key activities will include:

Leading the team

* Ensure Centre targets set by head office are achieved

* Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals

* Ensure the team is motivated, recognised and incentivised

* Create Personal Development Plans, monitor progress and provide developmental or corrective support where required

* Create a Manpower Plan for your centre and put a succession plan in place

Customer

* Create and maintain a customer centric culture in the business

* Maintain a high level of customer satisfaction via the team

Business development

* Work within the identified sales strategy to increase sales revenues

* With the team to devise and implement sales plans

* Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations

* Analyse internal and external market data to develop an understanding of the potential sales opportunities

Systems and processes

* Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels

* Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)

* Maintain an effective relationship with all stakeholders

* Ensure the overall security of the stock and premises

In order to be successful for the Centre Manager position, you must:

* Have a proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment

* Have a passion for providing a great customer service experience and the automotive industry

* Possess the ability to communicate effectively and build strong relationships with key stakeholders

* Be experienced at devising strategies and implementing plans

Skills you will require:

* The ability to provide an exceptional customer service experience

* Ability to plan strategies and activities to grow and develop a business

* Be sales focused and results orientated

* Have a high degree of IT literacy and a proficient user of MS Office

* Management experience

What we can offer you:

* A genuine platform for you to develop your career and skills through our industry leading training and development programmes.

* A Volkswagen Group induction programme that provides you all of the knowledge for you to excel in the workplace

* An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals

As the UK’s largest prestige motor retail group we provide an outstanding working environment and exciting career opportunities. We are incredibly committed to being the best company to work for and actively promote our culture of working together as ‘One Team’ and ‘Delighting Our Customers’.

To apply for the position of Centre Manager please forward your current CV with covering letter
  • 1
  • Negotiable
  • None
  • None
  • CV-151318
  • Permanent
  • 0

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