Technical Support Engineer

IT jobs >> IT

Negotiable

Permanent

Description

Netwirking Recruitment are excited to be working with market-leading software platform organisation based in Newcastle upon Tyne who are looking for an experienced Technical Support Engineer to join them at their head office.

Your role will be to;

* Provide all level support requiring root cause analysis

* Resolve technical issues and liaise directly with customers

* Diagnose and fix critical IT issues

* Identify software issues and liaise with internal teams via fault and feature tracking

* Take ownership of customer issues reported and seeing problems through to resolution

* Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

* Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

* Research and identify solutions to software and technical issues

* Diagnose and troubleshoot technical issues, including server set-up and software configuration

* Prepare accurate and timely reports

* Maintain relationships with clients

* The opportunity to travel abroad (plenty of notice will be given)

Requirements for this role are as follows;

* 3 years experience as a Technical Support Engineer or similar

* Excellent troubleshooting

* Linux experience

* AWS or other Cloud Platform experience

* Windows server experience

* Knowledge of networking principles

* Excellent Customer Service

* Experience or knowledge of relational databases

Desirable;

* Experience with Zendesk

* Scripting

* Experience working with Mac operating system

* A relevant certification in one of the following - CCNA, MCSA, ITIL, Linux

* Having a full / clean driving licence would be beneficial

This really is an exciting opportunity so if you are interested, apply now and I will be in touch with you once short-listing has been completed
  • 1
  • Negotiable
  • None
  • None
  • CV-146796
  • Permanent
  • 0

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