Senior Support Engineer

IT jobs >> IT




Senior Support Engineer

Key Functions of Role:

To provide support, management and administration of a broad range of technologies including cloud, virtualisation, security and infrastructure, for customers and corporate personnel.


To carry out a varied selection of duties including, but not limited to:

•Provide 2nd line technical support to external customers and on corporate systems

•Perform systems administration and management tasks

•Planning and delivery of technical projects

•Provide mentorship, coaching and training to junior team members

•Ensures KPIs are met in line with SLA

•Maintain qualifications in a core set of IT infrastructure and security products

Skills/Experience Required:

•Minimum 3 years in a 2nd line role

•Broad range of technical knowledge and experience

•Skills and experience should include Virtualisation, Cloud – IaaS, PaaS, SaaS, Server technologies, Shared Storage technologies, Networking, Firewalls and Security technologies

•Good understanding of cyber security concepts, technologies and best practice

•No formal qualifications are required but MCSE, MCSA and VCP are desirable

•Desirable technologies - Microsoft Azure administration, O365 suite administration, Veeam Backup and Replication, VMware vSphere, Palo Alto Networks Firewalls, Sophos XG Firewalls, Sophos Central technologies


* 24 days holiday plus bank holidays increasing each year of service by one day to a maximum of 30 days

* Pension Scheme – Contributions matched up to 5% of salary

* Annual Company Bonus - Payable to staff who have been in role for 12 months from the 1st Sept. Last bonus was £1500

* Training courses and development opportunities

* Staff referral scheme, earn £500

* Childcare Voucher Scheme

* Staff area with XBox

* Free onsite parking

* Free fruit

* Pluralsight Membership
  • 1
  • Negotiable
  • None
  • None
  • CV-146762
  • Permanent
  • 0

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