Sales Order Processing Manager

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Are you committed to Customer Service? Can you lead by example? Do you have an eye for detail?

Our client is a fast-growing Beauty and Fragrance company based in the North West of England and due to an increasing workload, they require a Sales Order Manager to lead the existing team.

This role is solely based around customer satisfaction and service. In order to meet these high expectations all inbound orders need to be processed and despatched on time and consistently to a high standard. You will be responsible for managing the Customer Services Team, ensuring that standards are met or exceeded on every engagement they have.

In order to ensure this, you will need to work closely with other teams within the business, such as Sales and Logistics, in order to make sure that the whole process from purchase to delivery is smooth, efficient and to the highest standards. You will also be responsible for training and guiding the Sales team so that they can provide best-in-class customer service, measuring progress and setting targets as appropriate.

Accuracy is critical, you will help process orders as a matter of course, logging all information onto the ERP system and tracking each order through to dispatch.

You will have worked in a customer-centric environment and have some experience of managing a team, with previous processing experience a must. Within this processing experience, you will ideally have export knowledge, as well as handling and shipping legislation awareness.

You will possess a positive attitude and a calmness under pressure, able to set an example for the rest of your team and problem-solve whenever necessary.

In return, you will receive a competitive salary, strong package and excellent chances of progressing up through the business as it continues to grow steadily
  • 1
  • Negotiable
  • None
  • None
  • CV-125397
  • Permanent
  • 0

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