Customer Service & Sales Coordinator

Administration & Clerical jobs >> Admin Assitant




Full Time permanent vacancy based in Meltham - 37.5 hours 8.30am to 5pm., free parking, 22 holidays plus stats

The role involves -


Commercially Aware

Logistics Management

Supply Management

High level of Excel and maths skills essential as the role will involve coversion of volumes and weights etc

Sage experience is not essential but is advantageous

Willingness to learn

Key Account abilities

Customer Services

* Review Customer orders, checking upon receipt against current project specification and price list.

* Liaise with Technical department and Sales as required to ensure detailed information is correct.

* Sales Order Processing – Taking customer orders and processing on to system

* Customer Dispatches – Processing orders of supplier goods in accordance with sales order and co-ordinate deliveries to site

* After Sales Support – Taking customer telephone calls and assisting with problem resolution

* Customer Services Administration – Responsibility for maintenance of all Customer Service Records and maintaining data in Salesforce

* Deal with customer service issues and ensure these are dealt with effectively, report these and elevate to formal Customer Complaints for more serious concerns.

Logistics Co-Ordination

* Negotiating with, and select, Haulage companies & couriers to achieve best price, service and delivery.

* Ensure most efficient means of transport, maximizing loads and deliveries to minimize transport cost.

Material Supply Chain

* Ensure best possible price, product quality, supply, service and delivery including obtaining discounts for high volume products and quotations for bespoke items.

* Ensure adequate material stocks are in place with suppliers, in line with customer delivery lead time requirements.

* Maintain adequate consignment stock for call off at suppliers to meet upcoming project requirements for delivery direct to site

* Maintain the Approved Supplier Database in conjunction with Operations to Approve, Monitor and Review the performance of suppliers.

Commercial Activities

* Maintain the Master Price list in conjunction with the Commercial Assistant, ensuring material costs are kept up to date with current price information and changes recorded including changes to prices, materials, suppliers and the addition of new products.

* Ensure adequate minimum stock levels are maintained in our stores to meet demand for products delivered ex works.

* Reporting – generating weekly sales reports and other ad hoc reports as required.

Job Requirements

* Advanced Excel skills - essential

* Excellent telephone manner and communication skills at all levels

* Ability to work under pressure and prioritise workload

* Team Player

* Strong computer literacy, particularly in excel, SOP systems and Salesforce

* Good commercial awareness

##Cordant people are an equal opportunities employer - CP1##

Cordant Group is an equal opportunities employer
  • 1
  • Negotiable
  • None
  • None
  • CV-119618
  • Permanent
  • 0

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