Client Relationship Executive with German

Accountancy jobs >> Accounting/Financial/Insurance

Negotiable

Permanent

Description

Client Relationship Executive - German

Act as the account lead for assigned accounts

Support other account leads on larger clients as a second account manager

Build and maintain good long-term successful relationships with the client

Understand and maintain very good knowledge of the client contacts

Anticipate future needs, challenges and developments where possible

Document and regularly maintain all relevant information in Salesforce

Communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions

Lead and support any client meetings/calls as and when required

Provide effective, innovative and timely solutions to client`s business challenges

Provide a positive and engaging client experience

Mainly independently identify and implement efficient solutions to client`s requirements and challenges

Independently manage any escalations to ensure a swift and client-centric resolution

Regularly review and analyze client experience results to identify possible areas for improvement

Seek, document and share feedback from the client on service delivery

Ensure tailored processes, products and services are documented and optimized over time to improve efficiency

Independently negotiates renewal internally and externally to achieve a favorable outcome for both sides

Aims to improve profitability for assigned client portfolio

Ensure regular client engagement by phone throughout the renewal process

Communicate and document all agreements and requirements for the renewal

Support tender responses for existing clients to provide a comprehensive and tailored response

Support the sales process for potential new clients

Discover and aims to convert opportunities for cross-selling additional products or services

Supports or acts as a technical representative for the team on cross-functional projects

Supports development and implementation of technical parameters, policies and frameworks for others to work within

Experience Required:

Fluent German and English

Minimum of 2 years’ work experience in an account management role within a Financial Services environment

Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification

Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint

Knowledge of Salesforce an advantage

A highly customer-focused individual with excellent interpersonal and communicative skills

Excellent problem-solving skills

A high level of results/goal orientation

Takes full ownership and responsibility for the task/duties assigned to them

Very high attention to detail

Team player & ability to work on own initiative

Salary: 40-45K p/year

Permanent contract
  • 1
  • Negotiable
  • None
  • None
  • CV-118606
  • Permanent
  • 0

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