Graduate Application Support

IT jobs >> IT




Are you a recent graduate looking to join a successful and well-established organisation? Are you a natural problem solver? Is starting a career in IT something that would interest you? If yes, lets talk!
ROLE: Application Support Analyst
SALARY: GBP20,000 - GBP24,000
LOCATION: London (closest tube stations are London Bridge and Borough)
As the successful Application Support Analyst, you will quickly build rapport with customers so you are able to get to the bottom of their software issues and diagnose faults as fast as possible. You will need to demonstrate excellent customer service skills, communicating effectively with technical and non-technical users via the telephone, email and remote software tools.
There will be some complex technical problems whereby there is a problem with the software, such as a bug in the code or database. You will be responsible for troubleshooting the problem and delve into the application to resolve the issue. There will also be non-technical problems - a user might not understand how to use a particular feature and you will guide the customer through to resolution, while educating them on the proper use of the application.
For the right candidate, the company will offer significant progression opportunities, allowing you to enhance and develop your skill set and move internally into different roles if desired.
The Company:
As the successful candidate, you will join a growing entrepreneurial software company based out of Central London. They are a close knit team and adopt a very consultative approach to their business model and customer base. Upon starting you will be given significant support to get to grips with the role and the software, but there will be an expectation for an element of self-learning to ensure you are up to date with their bespoke software within the required time scale. This consultative approach is applied both externally and internally and therefore it is essential that anyone joining the business has a team focused mentality and is happy to help out where required.
Skills Required:
* Strong interpersonal/communication skills
* Strong multi-taking ability
* Ability to quickly learn different software applications
* Strong organisation skills - keep a track of where all your tickets are holding.
We work towards pre booked interview dates so if you think that you are a good fit for this role then please send your CV through ASAP
  • 1
  • Negotiable
  • None
  • None
  • CV-118602
  • Permanent
  • 0

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