Czech Order Management Associate

Health Care & Medicine jobs >> Pharmaceutical




Czech Order Management

The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.


* Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience

* Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.

* Review key metrics & communicate to stakeholders to ensure KPIs are being met.

* Support global/regional O2C projects with influence on accurate, efficient & compliant order processing.

* Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members.

* Be seen as a “go-to” information resource for O2C Order Management processing and related.

Basic Qualifications:

2-3 years’ experience in an O2C function with knowledge of order management processing and customer service experience

Fluency in English & Czech language.
Desirable: Russian language

Additional Skills & Preferences:

Ability to handle complexity and utilize analytical skills, with the upmost attention to detail

* Ability to proactively & effectively analyse & resolve problems.

* Ability to effectively prioritize and complete key tasks and deliverables.

* Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.

* Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • 1
  • Negotiable
  • None
  • None
  • CV-118475
  • Temporary
  • 0

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