Service Coordinator

Property & Construction jobs >> Skilled Trade




Service Coordinator - Stoke on Trent - Temporary - £8.65 PH

Our Client is a multinational Facilities company seeking a Service Coordinator to join their Successful Team based in Stoke-On-Trent. Being one of the largest Facilities companies in the world, this position is not one to be missed.

This is a Long Term full-time role working 40 hours per week (8.5 hours worked per day Monday to Friday on a rolling shift basis between 0700 and 1900.). On offer is a salary of just under £18,000 per annum. The role holder will report to the Service Manager.

Some of the benefits of working with us include:

Weekly Pay
Full Time hours
Long term Secure Temp work
Competitive Salary
Holiday Pay
Free Parking near the officeYour Responsibilities Include:

First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Understand, identify and apply the SLA for each service request and set expectation with customer.
Sort and dispatch calls to engineer, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.
Re-plan/assign as required to manage workload and priorities of response.
Meet SLA targets and respond to customer demands.
Plan daily work load for engineers using available systems.
Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demand.
Organise planned maintenance for engineers, sub-contractors and site managers.
Raise purchase requisition and/or purchase orders to the value not exceeding agreed limits.
Ensure compliance with statutory and company procedures, across all functions.
Collate accurate and punctual regular reports as required
Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
Analysis of job history/running reports to avoid duplication.
Promote customer feedback and surveys.
Ad hoc administration duties.
Ad hoc site visits - familiarisation visits to the sites you are responsible for, meeting the team.If you think you posses the above requirements and are looking for your next career role then please do apply. Alternatively please call Katie Keogh on (phone number removed)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
  • 1
  • Negotiable
  • None
  • None
  • CV-118057
  • Temporary
  • 0

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