IT Service Desk Apprentice

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IT Service Desk Apprentice 

RWS is seeking an enthusiastic individual with a passion for providing excellent customer service to join our busy and well-established Service Desk based at our Head Office in Chalfont St Peter, Buckinghamshire. 

Position: IT Service Desk Apprentice (Level 3 Infrastructure Technician) 
Location: Head Office - Chalfont St Peter, Buckinghamshire 
Job type: Full Time, Permanent 
Hours: 37.5 hours per week, 9:00 am to 5:30 pm, with one hour for lunch, Monday to Friday. 
Salary: £15,000 per annum 
Benefits include 22 days’ holiday (rising with length of service), 4% contributory pension scheme, life assurance, annual season ticket loan scheme, private medical insurance, discounted gym membership, a Cycle2Work scheme and free shuttle bus from Gerrards Cross train station. 

About the role: 

Reporting to the IT Service Desk Manager and apprenticeship mentor, you will take on the role as a Service Desk Analyst Apprentice. You will provide the initial point of contact for IT support on the Service Desk and manage helpdesk tickets through to completion. 

This is a fantastic opportunity to work for an award-winning, global company to develop a career within IT in a varied service desk role. 

The apprenticeship will enable the successful applicant to achieve a Level 3 Infrastructure Technician qualification whilst working on a full-time basis supporting the Service Desk team. 


- Providing support to end-users within the company, both in-house users and remote workers as well as international staff. 
- Maintaining and setting up computers for staff, including fresh installations of Windows and deploying hardware at workstations. 
- Using Active Directory to create or modify user and PC objects. 
- Troubleshooting and resolving hardware issues for PCs, laptops, printers and desk and mobile phones. 
- Troubleshooting and resolving software issues, ranging from off-the-shelf applications to bespoke programs developed in-house (for which training will be provided). 
- Patching PCs and phones and troubleshooting any network issues. 
- Installing new hardware or software packages when upgrades are due. 
- Liaising with development and infrastructure teams when escalation is required. 
- Ensuring support calls are successfully resolved and closed, that end-users are satisfied and that the correct feedback is provided. 
- Developing and demonstrating an understanding of end-user and business needs. 
- Maintaining an inventory of spare hardware and software that is ready for use. 
- The company will provide opportunities for further IT training where necessary. 

About you: 

- 5 GCSE’s including English and Maths C grade and above. 
- Keen interest in IT. 
- Drive to learn new skills and gain new qualifications. 
- Knowledge of Microsoft operating systems and desktop packages. 
- Ability to work independently and as part of a team. 
- Self-motivation and discipline – willingness to go the extra mile to achieve set goals. 
- Flexible, personable approach. 
- Good problem-solving skills. 
- Ability to think outside the box. 
- Excellent written and verbal communication skills. 

You maybe interested in the following: Apprentice, Trainee Scheme, Training Scheme, School Leaver, Apprenticeship, IT Helpdesk, Desktop Support, Trainee Support Analyst, Network Support, Infrastructure Support, 1st line Support, First Line Support, etc. 

Ref: 88056
  • 1
  • Negotiable
  • None
  • None
  • CV-116933
  • Permanent
  • 0

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