Team Leader - Energy

Other jobs >> Everything Else

Negotiable

Permanent

Description

Team Leader – Energy

Milton Keynes

£30k - £35k (DOE)

Our well established and dynamic client is currently looking for a Team Leader to manage their Data Services team.

You will be expected to Lead and develop a team of 11 to deliver services to a standard that exceeds the customer's expectations. Managing the Data Services team, you will need to be able to demonstrate a strong knowledge of the Half Hourly settlement service, with a passion and desire to take the performance to a new level.

The role

* To motivate and lead a team to deliver to stretching targets, whilst also ensuring that the quality of what is delivered meets the contractual requirements and demonstrates the customer commitments and values

* Work with customers and other teams to deliver a consistent high level of service in accordance with the customer specific SLA’s and ensure all service lines are met that leads to customer satisfaction, retention and growth

* Identify and implement process improvements utilising the resources available to you, through close observations and quality checks

* Manage key 3rd party relationships with Meter Operators and Suppliers to ensure expectations are understood and being met

* Tracking work volumes and drive the delivery of services against KPI’s, prioritising work in line with SLAs

* Assessing team performance against key metrics and behaviours, identifying areas for improvement, carrying out training when necessary

* Carrying out regular coaching and one to ones with team members to drive performance

The person

* Energy industry experience and a strong knowledge of the Half Hourly settlement service

* An analytical background

* Customer focused; is able to identify and respond to customer’s needs

* Natural ability to influence, motivate and coach people

* Good problem solving skills, able to grasp problems quickly and make informed conclusions

Tate is acting as an Employment Agency in relation to this vacancy
  • 1
  • Negotiable
  • None
  • None
  • CV-116762
  • Permanent
  • 0

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