Senior Service Advisor

Motoring & Automotive jobs >> Automotive/Aerospace

Negotiable

Permanent

Description

You’ll be responsible for the service advisor team to ensure they provide an outstanding and customer orientated service while confidently maximising service sales and profitability by selling core, value added and incremental products.

CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development. 

Achieving this goal will help us maintain our position as the UK’s leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a £700 million annual turnover, 55,000+ annual retail sales, up to 8,000 cars in group stock at any one time, over 1500 employees, 20 years of experience, 9 huge retail stores, and massive ambition for continued innovation and success. 

- Provide a friendly front of house experience and image
- Ensure contact is made with customers to advise Service and M.O.T due dates (phone, text, letter)
- Manage inbound bookings (service, MOT, warranty)
- Create sales orders and written quotations
- Record and communicate customer requirements
- Communicate and upsell reported advisories to customers
- Follow up non sold advisories
- Communicate regular progress updates to customers
- Record and maintain service history (stamp customers book / update DMS with MOT + Service due dates for future CRM data)
- Update customer CRM data (change of address, email, phone )
- Manage loan vehicles
- Manage filling system for heath check reports / job cards / advisories
- Manage and take ownership of Motability bookings

- Assist with workshop loading.
- Assist with workshop productivity ensuring available hours are maximised and capitalised upon.
- Contributes to Service Centre profitability.
- Oversea the smooth running of the Service Centre in the absence of Service Manager during annual leave and days off.
- Oversea day end banking and reconciliation
  • 1
  • Negotiable
  • None
  • None
  • CV-108506
  • Permanent
  • 0

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