Workshop Controller - Guildford

Motoring & Automotive jobs >> Automotive/Aerospace





Wage: Dep on Exp
Location: Guildford
Contract: Permanent,Full-time
Job Ref: DB(phone number removed)

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience gained from a similar role is essential.

The Role

* Ensuring all workshop procedures are adopted by adhering to the latest repair methods in compliance with manufacturer guidelines for all warranty and goodwill repairs

* Ensure all relevant documentation including technical finding, as a result of a manufacturing defect are processed in an efficient manner, whilst ensuring the full usage and effectiveness of additional work identification and costing through VHC process

* All retail, internal and warranty repairs and undertake regular quality checks of all service, warranty and vehicle preparation work, ensuring any re-work is scheduled with the minimum of delay

* You will be required to handle all internal and external customers and suppliers with courtesy and ensure the Manufacturer experience is delivered to all contact at all times

* Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department

* Advising on technical queries or issues

* Booking vehicles into the department for work to be carried out

* Informing customers of the progress of their vehicle

* Cross selling customer repairs and parts

* Finalising the invoice on completion of required work

* Performance measures will include Customer Satisfaction Scores and feedback to the department

The Person

* The ideal candidate must have previous experience from within the Automotive trade

* The ability to work independently in a busy, pressurised environment is essential

* Someone who will enjoy the challenge of influencing the success of the Services department

* Customer focus, relationship maintenance and communication skills are of paramount importance in this role

* Technical skills and experience are essential

* The successful applicant will be self-motivated, with a proactive approach to customer service

* A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible

* You must be well presented and have excellent interpersonal and organisational skills

* You must be IT literate

If you would like to know more about this exciting opportunity, please get in touch and send your current and accurate CV to find out more! Our standard procedure is to speak to you before we send your CV out to any of our clients so please make sure that your correct contact details are on your CV
  • 1
  • Negotiable
  • None
  • None
  • CV-103581
  • Permanent
  • 0

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