Delivery Specialist - Customer Service

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Our mission is to transform the way people buy used cars and make buying a car no different to buying any other product online today.

As a Delivery Specialist you are responsible for creating a delivery experience that our customers love, ensuring great quality and acting as ambassadors for the brand.

You're forward-thinking with an eye for detail and a resourceful problem solver. A great communicator, you enjoy meeting lots of new people every day.

In return for your enthusiasm you'll have the opportunity to work at one of the UK's most exciting start-ups, helping us to delight customers every single day in a job that's full of energy and purpose.

We'll provide all of the training that you need to immerse you into our 'customer obsessed' mindset as well as getting to grips with our quality processes and of course safe driving and operation of our single car transporters.

What you'll be doing

Delivering vehicles to customers in their chosen delivery slots, using our optimal route planning software then safely loading vehicles from/to the transporter. Always making sure the transporter is properly loaded and secured in line with legislation and our high standards

Providing extraordinary customer service including timely communication to keep customers informed of progress and ensuring a truly memorable moment when delivering their vehicle, dealing positively and effectively with customer questions and queries

Completing accurate quality assurance checks on all vehicles to maintain high standards, ensuring any damage is noted before and after loading

Completing all necessary transfer, verification and identification checks with customers

As a business that strives to meet customer needs our deliveries are seven days a week, including early starts and late finishes. Shift patterns reflect these requirements, but we'll always ensure appropriate rest and down-time

Delivering some vehicles directly to consumers, (driving vs delivering via a car transporter) where customers select this as an option

What you need

Great communication skills with prior experience of successfully operating in a customer facing environment. You enjoy meeting and interacting with lots of new people every day

A confident driver with, no more than 6 minor penalty points and no disqualifications in last 10 years. You'll have a good working knowledge of transport legislation and tachographs

An eye for detail and a focus on quality, taking pride in your work and always
ensuring safety

Physical ability to load and unload, frequently enter and exit vehicles.

Good decision making and problem-solving ability, able to think on your feet with a can-do attitude

Wants to work as part of a collaborative and close-knit team

The benefits

Support from our brilliant onboarding and training programmes including customer service, quality assurance and fully funded driver training CPC training as and when required.

A competitive, guaranteed wage with a range of benefits including 25 days holiday, healthcare, pension, perks, training and development and promotional opportunities.

All colleagues are eligible for participation in the company's share issue scheme.

You'll be out on the road meeting new people every day and get to work with a supportive and enthusiastic team in an energising culture

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
  • 1
  • Negotiable
  • None
  • None
  • CV-102210
  • Permanent
  • 0

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